May 9, 2025
2 min read

Nepal CRS Company – Enhancing Operational Excellence with Microsoft Dynamics NAV

Client Overview

Organization: Nepal CRS Company
Industry: Healthcare and Social Marketing
ERP System Used: Microsoft Dynamics NAV
Solution Partner: Agile Solutions Pvt. Ltd.
Duration of ERP Use: Over 10 Years

Background

Nepal CRS, a leading player in healthcare and social marketing, has been leveraging Microsoft Dynamics NAV for over a decade to manage and streamline its operations. As a mission-driven organization with a wide network and critical operational demands, Nepal CRS needed a solution that could support financial transparency, improve operational efficiency, and ensure smooth collaboration across departments.

The Challenge

Before implementation, Nepal CRS faced issues including:

  • Manual, time-consuming financial and procurement processes
  • Inconsistent inventory records
  • Lack of integrated data across departments
  • Limited visibility into real-time performance indicators

The Solution

Agile Solutions Pvt. Ltd. implemented a comprehensive Microsoft Dynamics NAV solution, customized with the following modules:

  • Sales Management
  • Inventory Management
  • Financial Management
  • Project Management
  • Reporting & Analytics Dashboards
  • HR & Payroll Management

Key Results

Financial Improvements

  • Significantly improved financial processes.
  • Automated invoicing and timely vendor payments helped streamline workflows.
  • Enhanced procurement efficiency and accurate inventory costing contributed to lower operational costs.

KPI Achievement

  • Reduction in Days Sales Outstanding (DSO) by nearly 25%
  • Improvement in cash flow via real-time tracking and faster invoicing

 Operational Benefits

  • Increased inter-department collaboration and smoother data accessibility
  • More accurate stock-level tracking
  • Enabled moderate improvements in data-driven decision-making using real-time insights

 Reporting & Insights

  • Built-in reporting features are mostly sufficient, though external tools like Jet Reports are occasionally needed for deeper analysis.
  • Frequently used reports include:
    • Sales process tracking
    • Inventory analysis
    • Financial summaries

Conclusion

Nepal CRS has seen long-term value and operational transformation through its partnership with Agile Solutions and Microsoft Dynamics NAV. The platform continues to support the organization’s mission with reliable financial management, real-time insights, and scalable operations – proving vital for sustainable impact in the healthcare sector.

Client Testimonial

“Dynamics NAV has greatly streamlined our financial processes, especially improving our DSO by nearly 25% through better invoicing and real-time tracking. While it’s a powerful system, I feel the reporting tools could be more user-friendly. With stronger built-in analytics, it would be even more valuable for decision-making.”

— Nepal CRS Company

Sipradi Trading Customer Story | Agile Automotive 365 | Agile Solutions
Customer Success Story
SIPRADI
Trading Pvt. Ltd.

How Nepal’s Largest Automotive Distributor Transformed from Fragmented Systems to a Unified, Real-Time ERP Platform

1982 Founded
1,400+ Employees
USD 350M+ Revenue
36 Sales Offices
32 Service Centers
300+ Parts Outlets
Exclusive Distributor of Tata Motors in Nepal since 1982

Powered by Agile Automotive 365 on Microsoft Dynamics 365 Business Central

“The transformation from fragmented systems to a unified ERP platform has been the single most impactful technology decision in Sipradi’s 40+ year history. Today, we make decisions based on real-time data, not yesterday’s reports.”

RB
Rajan Babu Shrestha
Chief Executive Officer
Sipradi Trading Pvt. Ltd.
Company Profile

Nepal’s Largest Automotive Distributor

43+ years of automotive excellence. The undisputed market leader with the largest sales, service, and spare parts network in the country.

Sipradi Trading Pvt. Ltd., established in 1982, is the exclusive distributor of Tata Motors in Nepal and one of the country’s most prominent automotive conglomerates. With over four decades of operational excellence, the company sells and services the full range of Tata Motors commercial and passenger vehicles.

With an annual revenue exceeding USD 350 million, a workforce of 1,400+ employees and support staff, and a network spanning 36 sales offices, 32 service centers, and 300+ spare parts outlets across Nepal, Sipradi is the undisputed market leader in automotive distribution.

Certified with ISO 9001:2015 for Quality Management and ISO 45001:2018 for Occupational Health & Safety, the company has been recognized with multiple prestigious awards including the Frost & Sullivan Super Platinum Award, Tata Motors Distributor of the Year (2016, 2018), Best Managed Company (2017), and Highest Tax Paying Trading Company (2014–2017).

Frost & Sullivan Super Platinum
Tata Motors Distributor of the Year
Best Managed Company 2017
Highest Tax Payer 2014–2017
ISO 9001:2015
ISO 45001:2018
43+
Years of Operations
1,400+
Total Workforce
USD 350M+
Annual Revenue
36
Sales Offices
32
Service Centers
300+
Parts Outlets
The Challenge

Before the Transformation

Before implementing an integrated ERP, Sipradi’s rapidly growing operations were held back by disconnected systems, manual processes, and zero real-time visibility across the organization.

Island Systems Everywhere

The company ran multiple off-the-shelf and custom-made applications across departments; separate systems for finance, sales, service, spare parts, HR, and warehouse. None of these systems communicated with each other.

Finance Always a Day Behind

Operational data from sales, service, and parts was only transferred to finance after the day’s operations were complete. The accounting team would start their work the next morning; always running on yesterday’s numbers.

No Real-Time Visibility

Management had zero real-time visibility into inventory levels, service bay utilization, parts movement, or financial performance. Decisions were based on gut feeling and delayed reports.

Service Management in the Dark

Service advisors had no visibility into parts availability, labor capacity, or service history. Workshop scheduling was manual. Warranty tracking was done in spreadsheets.

Spare Parts Chaos

No SKU-level tracking, no replenishment planning, no classification system. Parts were scattered across locations with no systematic bin management. Overstocking and stockouts were everyday problems.

People-Driven, Not System-Driven

Business processes depended entirely on individuals. When a key person was absent, the process would stall. No SOPs were enforced by any system - everything relied on tribal knowledge and personal discipline.

Scalability Wall

As Sipradi grew from a few offices to 36+ locations, the patchwork of disconnected systems simply couldn’t scale. Each new location meant more complexity, more manual work, more errors.

No Control Framework

Approval workflows, credit limits, discount controls, and inventory thresholds were all managed manually. There was no system-enforced control mechanism to prevent unauthorized actions or exceptions.

Reporting Nightmare

Generating a consolidated report across all locations took days of manual effort. By the time the report was ready, the data was already outdated. No dashboards, no analytics, no data-driven culture.

The Transformation

From Chaos to Control

A side-by-side look at how Agile Automotive 365 on Microsoft Dynamics 365 Business Central transformed every aspect of Sipradi’s operations.

Before

6+ disconnected systems with no integration
Finance team worked on yesterday’s data - always a day behind
Manual VIN tracking in spreadsheets
No visibility into parts stock across 300+ outlets
Service scheduling done on whiteboards and phone calls
Warranty tracking in Excel - manual claim process with Tata Motors
Business processes depended on individuals, not systems
Reports took days to compile - always outdated
No approval workflows - manual discount and credit controls
Each new branch added more complexity and manual overhead

After

Single unified platform - sales, service, parts, warehouse, finance, HR all integrated
Real-time financial posting - every transaction auto-posts to GL, AR, AP instantly
Systematic VIN management with vehicle cards and allocation tracking
Complete SKU-level visibility across all locations with barcode tracking
Visual service scheduler with bay, resource, and time allocation
Automated warranty register, approval workflow, and OEM claim settlement
SOPs enforced by the system - process runs regardless of who operates it
Interactive Power BI dashboards with real-time data at every level
System-enforced approval workflows, credit limits, and discount controls
New branches onboarded in days - same processes, same controls, instant scale
The Impact

Measurable, Transformative, Lasting

The transformation delivered quantifiable results across every function - from finance and sales to service, spare parts, and management reporting.

100%
Real-Time Financial Visibility
36+
Locations on One Platform
300+
Parts Outlets Integrated
14+
Years of Continuous Partnership
From people-driven to system-driven operations across all 36+ locations
Real-time financial integration - finance team no longer works on yesterday’s data
Complete end-to-end vehicle lifecycle tracking from import to customer delivery
Service management transformed with visual scheduling and automated parts requisition
Warranty process streamlined - from register to OEM claim to settlement
SKU-level spare parts visibility with barcode tracking across 300+ outlets
System-enforced SOPs, approval workflows, and control mechanisms
Interactive Power BI dashboards for sales, service, parts, and financial analytics
Scalable architecture - new branches onboarded in days, not months
Subsidiary companies (Sipradi Energy, Sipradi Autoparts) also onboarded to the same platform
Leadership Voices

What Sipradi’s Leadership Says

The transformation wasn’t just a technology upgrade - it fundamentally changed how Nepal’s largest automotive company operates, decides, and grows.

“Before the ERP transformation, I used to receive operational reports that were already 2–3 days old. Today, I open my Power BI dashboard and see exactly where we stand - revenue, service throughput, inventory levels, receivables - all in real-time. The shift from people-driven to system-driven operations has been transformational. Our SOPs and control frameworks are now enforced by the system itself, not dependent on individual discipline. This is the foundation that allowed us to scale from a handful of offices to 36+ locations without losing control. Agile Solutions didn’t just implement a system - they became our long-term technology partner.”

RB
Rajan Babu Shrestha
Chief Executive Officer, Sipradi Trading Pvt. Ltd.

“The biggest pain point for our finance team was that we were always working on yesterday’s data. Sales, service, and parts operations would complete their day, and then the data would trickle into finance the next morning. We were perpetually behind. With Business Central, every transaction - whether it’s a vehicle sale in Biratnagar or a service invoice in Pokhara - posts to the general ledger in real-time. Our month-end close that used to take 10+ days now takes 3. The integrated AR/AP management and automated reconciliation have given us control we never thought possible.”

SP
Sushil Poudel
Vice President - Finance, Sipradi Trading Pvt. Ltd.

“When we started this journey on Dynamics NAV in 2012, we knew we needed integration. But what we got was much more - a platform that grew with us. The upgrade to Business Central brought us into the modern era - cloud readiness, Power BI, Power Automate, and now even AI capabilities with Copilot. The ELVA DMS add-on combined with Agile’s automotive customizations gave us industry-specific functionality that no generic ERP could offer. Today, our 100+ concurrent users across Nepal work on one unified system. The warranty management and visual service scheduler alone saved us hundreds of man-hours per month.”

CP
CP Bhattarai
Chief Technology Officer, Sipradi Trading Pvt. Ltd.
The Journey

From NAV to Business Central

A 14+ year partnership of continuous evolution, growth, and digital transformation - from the first ERP decision to the modern cloud-ready platform of today.

2011
The Decision
Sipradi evaluates multiple ERP vendors. After extensive workshops and presentations, the decision is made in favor of Microsoft Dynamics NAV with ELVA DMS, implemented by Agile Solutions.
2012
Go-Live on Dynamics NAV
System goes live on July 16, 2012 with 97 concurrent users. Sales, service, spare parts, finance, and HR all unified on one platform for the first time. 24 man-months of implementation effort.
2013–2016
Expansion & Deepening
Subsidiary companies Sipradi Energy and Sipradi Autoparts onboarded. Dealer Portal (DMS) developed for external dealer network. Loan disbursement module built for Sipradi Hire Purchase. Continuous customization and optimization.
2017–2020
Scaling Across Nepal
Network expands to 36 sales offices and 32 service centers. 300+ spare parts outlets integrated. User base grows to 100+ concurrent users. Annual support and enhancement partnership continues.
2021–2024
Modernization Planning
Cloud migration assessment completed. Bridge to Cloud licensing evaluated. NCHL NPI payment integration developed. Preparation for upgrade from NAV 2013 R2 to Business Central.
2025–2026
The Upgrade to Business Central
Strategic upgrade from NAV 2013 R2 to Dynamics 365 Business Central (Version 23). Modern web UI, Power BI integration, Power Automate workflows, AI Copilot readiness. A new chapter begins.

Is Your Automobile Business Ready for the Same Transformation?

Whether you’re an importer, distributor, or dealer - if you’re running on disconnected systems, it’s time to unify. See how Agile Automotive 365 can do for you what it did for Nepal’s largest automotive company.

Request a Demo Call Us Now
+977-01-4004789
[email protected]
www.agile.com.np
Dhumbarahi, Kathmandu, Nepal

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