SERVICES > BUSINESS ENABLEMENT

Support

Fast and reliable support whenever you need it. We have got your back.

Just like a well-oiled machine is less likely to fail, a well-maintained product is less likely to let you down. A good support plan is what you need, as maintaining your ERP system is as important as the implementation itself.

Our local support services are fast, reliable, and flexible. We are committed to delivering outstanding support, training, and maintenance, and that is backed by our reputation across clients of varied industries who have consistently succeeded with our support. 

Why choose us

Flexible, friendly and reliable support team
Quick response time
Speak directly with our experts

How we help you with our support services

Online Support Service

Our most widely used form of support. We are always online to address your concerns remotely using remote access software without having to physically visit your office whenever you experience a problem.

  • Online chat support via Viber, Messenger, WhatsApp
  • Case resolution via Email
  • Support tickets for efficient issue handling
  • Response time of 2 hours to 3 days based on case severity

Remote Desktop Support Service

Our remote desktop support services are designed to be flexible, scalable, and reliable. Our team will attend to your technical issues as quickly as possible during the weekdays (Monday – Friday).

  • Instant on-call remote tech support
  • Ticket response and resolution speeds matched to business requirements in Service Level Agreements
  • Omnichannel remote support via phone, email, and self-service portal

On-Site Support Service

Some technical issues can only be resolved on your premises and are much faster in-person. These issues are often the most critical ones to your business. Our team will understand your issues and fix them before they cause any significant damage.

  • On-site maintenance with minimal disruption to your business
  • Skilled and trained technicians dedicated to your support
  • Temporary fill-in when a designated support technician is on leave
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Have an issue you are facing? Let us help you out.

After a successful implementation of the product, training sessions (for the users of the product) shall be provided and continuous feedback will be taken to evaluate the ease of use and the acceptance level of the application.

We provide in-house maintenance when required and ensure that the maintenance time is as low as possible so that your operations are always optimized. Our team of support engineers is always on standby.

Our team is prepared to talk whenever you are. Talk to us today.
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