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Dynamics 365 Customer Service

Improve customer satisfaction, increase client retention, and build a better brand reputation with a powerful solution. Dynamics 365 helps your customer service to become a strong competitive advantage for your business.

Provide seamless service and support to your customers

Dynamics 365 for Customer Service allows your company to create customer’s trust, loyalty, and insight. It offers you an entire 360-degree view of the customer, together with full history of interactions, user preferences, and relevant customer information. It provides a single user interface for agents to handle service interactions, enabling them to maintain the consistency and personalization that your customers expect.

Increase brand loyalty and improve customer relations

Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience

Process service requests faster and more effectively

Set up a case management process that supports everything from case creation to case assignment, escalation and resolution, helping agents resolve issues more quickly..

Make strategic decisions using the integrated knowledge database

Knowledge articles help agents find answers to customers’ questions faster. Enable your customer service team to find information at their fingertips to help them close cases more efficiently.

Empower your Customer Service team with a single, unified source of all customer information

Equip customers and frontline staff with a definitive single source of truth through unified knowledge.

Enable agents with data to deliver fast and efficient customer service even from their mobile devices

Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application

Use built-in intelligence to identify trends, anticipate customer needs and gain insights into customer behavior

Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand

Your trusted Dynamics 365 Customer Service consultants

We offer a complete suite of Dynamics 365 services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business.

Want to witness the power of Dynamics 365 Customer Service for yourself?

Why Agile ?

With you from implementation to support

We begin by understanding your requirements, what your goals are, and what’s the best way to help you achieve them. We prefer long-term partnership over quick wins, and we stand beside you from before implementation through support and training until you start noticing gains from your system or solution.

Vast industry expertise and knowledge

As Microsoft Gold Certified partners, we have a deep understanding of technology and solutions and how it can benefit our customers. Our team of 40+ professional ERP and CRM consultants are constantly learning and evolving so they can design innovative solutions for you and help you take your first step towards success.

Focus on Customer satisfaction

We always keep customer outcomes at the front of our mind. We work hard to make sure your organization and your users can understand the benefits of the new systems and solutions. We work relentlessly until you and your users are fully satisfied with the result.

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