Improve customer satisfaction, increase client retention, and build a better brand reputation with a powerful solution. Dynamics 365 helps your customer service to become a strong competitive advantage for your business.
Provide seamless service and support to your customers
Dynamics 365 for Customer Service allows your company to create customer’s trust, loyalty, and insight. It offers you an entire 360-degree view of the customer, together with full history of interactions, user preferences, and relevant customer information. It provides a single user interface for agents to handle service interactions, enabling them to maintain the consistency and personalization that your customers expect.
Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience
Set up a case management process that supports everything from case creation to case assignment, escalation and resolution, helping agents resolve issues more quickly..
Knowledge articles help agents find answers to customers’ questions faster. Enable your customer service team to find information at their fingertips to help them close cases more efficiently.
Equip customers and frontline staff with a definitive single source of truth through unified knowledge.
Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application
Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand
We offer a complete suite of Dynamics 365 services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business.
Want to witness the power of Dynamics 365 Customer Service for yourself?