Microsoft Dynamics 365 for Field Service delivers an end-to-end service experience. It comprises of built-in intelligence that enables you to solve service issues before they cause problems, which in turn reduces operational costs and helps you to deliver positive onsite experiences. This is the beginning of proactive and connected field service that delivers effortless experiences to both the customers and frontline staffs.

Why Microsoft Dynamics 365 for Field Service?

With the aid of IoT, Microsoft Dynamics 365 for Field Service detects, troubleshoots and resolves issues proactively and dispatches a technician only when it is absolutely necessary, which results to enhancements in operational efficiency. It helps you solve problems in a matter of minutes, not days. With the aim of optimizing your resources, it automates and improves scheduling to get the most value out of your existing resources. It even provides an in-depth knowledge of your customers and real-time guidance to empower technicians and improvises resolution time, making your technicians more effective.

It also provides self-service portals, proactive updates and technician tracking system to guarantee a positive experience to engage your customers. It can be specifically tailored to extend and connect to other apps and services that you are using currently. It enables you to make the most out of your time and budget by modernizing your field service operations. It creates an environment where technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context with heads-up and hands-free video calling on Microsoft HoloLens.

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